If you couldn’t make it to Connect 2009, you can still get access to the video highlights. Click on the presentation titles to receive a link to the video.

Increasing Customer Satisfaction


How AMC have increased customer satisfaction and facilitated internal communication, both locally and within the Cosmote group.

Ilir Duka, Manager Radio & Transmission Engineering Department



Creating new services with fixed-mobile solutions


How Cosmofon have taken a 10% share of the country’s fixed line subscribers within 9 months of launching a fixed-mobile service.

Igor Pupaleski, Head Architect, Fixed Mobile Services



Corporate Customer Satisfaction


How to tailor corporate customer care to respond to the continued pressure of increasing service level demand from this important customer segment.

Knut Gjerde, CTO, CellVision



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